Shipping policy
1. General
Solmare delivers products directly from our supplier’s warehouses to your delivery address. This means we do not manage our own stock: once your payment is confirmed, your order is forwarded to our logistics centre for processing and dispatch.
2. Delivery Area
We deliver exclusively to addresses in Belgium. Deliveries to other countries are currently not possible.
3. Delivery Options
In accordance with Belgian legislation (in force from 21 September 2024), we offer at least two delivery methods:
3.1 Home Delivery
The parcel is delivered to the delivery address you provided. If you are absent, the carrier will leave a notice with instructions for a new delivery attempt or collection at a nearby service point.
3.2 Delivery to a Collection Point
You choose a parcel point or parcel locker near you. You will receive a notification as soon as your parcel is available for collection. Parcels are typically available for 5 to 7 business days at the collection point.
Please note: For large or heavy products (such as furniture, garden items or fitness equipment), delivery to a collection point may not be available. In that case, home delivery only applies, to the front door or driveway.
4. Delivery Times
|
Delivery type |
Estimated delivery time |
|
Standard (small parcels) |
1 – 3 business days |
|
Large or heavy items (pallet) |
2 – 5 business days |
The delivery period starts on the next business day after confirmation of your payment.
The statutory maximum delivery period is 30 calendar days. If we are unable to meet this deadline, we will notify you in good time. In that case, you have the right to cancel your order free of charge and you will receive a full refund within 14 calendar days.
Note: Delivery times are indicative. During busy periods (public holidays, sales) or in exceptional circumstances (strikes, extreme weather conditions), delays may occur. We will keep you informed as soon as we are aware.
5. Shipping Costs
The exact shipping costs are always displayed in your shopping basket before completing your order, so you know the total price before paying.
For exceptionally large or heavy products (pallet shipment), different shipping costs may apply. This is clearly stated on the relevant product page.
6. Carriers
Depending on the size and weight of your order, we work with the following transport partners:
• Small to medium-sized parcels: GLS, DPD, PostNL or equivalent
• Large or heavy items: Raben, Rabelink, Kuehne+Nagel or equivalent (pallet shipment)
You have no influence over the choice of carrier. The choice is determined based on product type and destination.
7. Tracking and Follow-up
After dispatch of your order, you will receive a shipping confirmation by email with a tracking number and a link to track your shipment. Did not receive an email? Please also check your spam or junk mail folder.
For further follow-up, you can contact us via support@solmare.be quoting your order number.
8. Damage upon Delivery
We ask you to inspect your parcel upon delivery. If you notice visible damage to the packaging:
• Note this on the carrier’s delivery document
• Contact us within 48 hours of delivery via support@solmare.be
• Attach clear photos of the damaged packaging and the product
We will ensure a swift resolution: replacement or refund, depending on your preference and the availability of the item.
9. Parcel Not Received
Have you not received your parcel while the track & trace indicates it has been delivered? Please contact us via support@solmare.be within 7 calendar days of the presumed delivery date. After this period, we can no longer open an investigation with the carrier.
10. Contact
For questions about your delivery, you can reach us via:
• Email: support@solmare.be
• Website: www.solmare.be
Shipping policy of Solmare, operated by Delicada BV — BE 0792.480.496 — In accordance with the Belgian Code of Economic Law (CEL).